McDonald's, 116 Parramatta Road, Auburn

Reviews

• Ijabo Hassan

  23.11.2018
  ★ ☆ ☆ ☆ ☆
  The worst customer service experience of my life. They got my order wrong in drive thru and had the audacity to rush me off and insisted there was nothing wrong with my order. I parked my car and walked in the restaurant thinking I would have better luck with the manager. Boy was I wrong! This woman didn't even let me finish talking. She cut me and with the most hostile tone asked me if I wanted a refund. At this point I was really angry and asked for their formal complaint form/policy. I was told MacDonalds has no such thing. I told her she was full of s***, poor choice of words but nonetheless true. Out of no where some guy came out, got right in my face and started telling at me to not swear while pointing his finger at me. I actually just laughed in his face coz I just didn't know how else to react. I told them to do their jobs and give me my refund. I still can't believe MacDonalds chooses to have these poeple representing their brand.

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