My Furniture Store, Auburn Megamall, 2, 265 Parramatta Road, Auburn

Reviews

• Samuel Mealing

  19.10.2018
  ★ ★ ★ ★ ★
  Thought I'd leave a review counter to some of the negative feedback as I had a good experience with My Furniture Store. I put in a request for a quote online over the weekend as I was buying 3 queen sized mattresses. They quoted me a really great price. Went in-store on Monday to see the mattresses and discuss the quote. I got a bit of hesitation from the staff when I mentioned the quoted price - I believe they had mistakenly given me pricing for single mattresses instead of queen sized. I was expecting excuses and to walk out frustrated after a half hour drive out of my way to go there, but instead they did the right thing and honoured the quote as given without having to argue it. I paid an extra $50 for delivery to Marrickville and the mattresses were delivered that afternoon. Haven't set up the beds just yet, but so far I'm very happy with the customer service alone - the staff were friendly and helpful, and if I see anything else I'm after there I won't hesitate to buy from them again.

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